From Click To Booked Call eBook – Policies
TERMS OF SALE AND LICENCE, PRIVACY POLICY, AND REFUND POLICY
My Social Goals Ltd
Address: 1 Bonham Grove, Birmingham B25 8RX
Last updated: 29 January 2026
Contact email: contact@mysocialgoals.com
PLEASE READ THIS DOCUMENT CAREFULLY
This document covers:
- Terms of Sale and Licence for the digital product “From Click to Booked Call”
- Privacy Policy
- Refund Policy
If you do not agree with these terms, do not purchase or use the product.
1) TERMS OF SALE AND LICENCE
1.1 Who we are
We are My Social Goals Ltd, 1 Bonham Grove, Birmingham B25 8RX.
References to “we”, “us”, or “our” mean My Social Goals Ltd.
References to “you” or “your” mean the purchaser and or user of the product.
1.2 What you are buying
When you purchase “From Click to Booked Call”, you receive a digital product package which includes:
- The ebook in PDF format
- Supporting digital files referenced with the product, including templates, worksheets, tables, and checklists
Other formats may be available on request.
1.3 Secure delivery by email
To reduce unauthorised use and sharing, delivery is made securely via email.
After successful payment, an automated delivery email is sent within a few seconds to the email address you enter at checkout.
It is your responsibility to enter the correct email address.
If you enter the wrong email address, you may not receive your delivery link and we may ask for reasonable proof of purchase before reissuing access.
If you do not receive the email:
- Check your junk or spam folders
- Search your inbox for “My Social Goals”
- Contact us using the email address in this document
1.4 Price and payment
Prices are shown in GBP unless stated otherwise.
Payment is due in full at the time of purchase.
1.5 Your right to cancel and immediate digital access
If you are a consumer, you may normally have a 14 day right to cancel.
However, because this is digital content supplied immediately, by completing your purchase you:
- Request immediate access to the digital content, and
- Acknowledge that you will lose your right to cancel once delivery and access has been provided
This does not affect your rights if the digital content is faulty or not as described.
1.6 Licence and permitted use
Your purchase grants a single user licence for internal business use only.
You may:
- Download and use the materials within your own business
- Edit templates for your own use
You may not:
- Share, forward, distribute, publish, sell, resell, sublicence, or give the materials to any other person or business
- Upload the materials to shared drives, group folders, or systems accessible by people outside your licensed use
- Use the materials to create competing products for sale
If you require team access or a multi user licence, contact us.
1.7 Intellectual property
All content, templates, and files remain the intellectual property of My Social Goals Ltd.
No ownership rights are transferred to you.
1.8 No advice and no guarantees
This product provides marketing and operational process information only.
It does not provide mortgage advice, financial advice, legal advice, or compliance advice.
You are responsible for ensuring any marketing content you create or publish is compliant and approved where required.
Results vary based on many factors including your offer, market, lead quality, budget, and implementation.
We do not guarantee outcomes.
1.9 Third party platforms and trademarks
This website and product are not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., Facebook, Instagram, TikTok, WordPress, or any other third party.
All trademarks and brand names belong to their respective owners.
1.10 Limitation of liability
To the fullest extent permitted by law, we are not liable for losses arising from your business decisions, advertising spend, platform changes, your compliance position, or how you implement the information.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
1.11 Support
Support is limited to access issues and general product questions.
We do not provide legal advice or compliance approval.
1.12 Changes to the product and these terms
We may update the product files to fix errors or improve clarity.
We may update these terms from time to time. The version in effect at the time of purchase applies to that purchase.
1.13 Governing law
These terms are governed by the laws of England and Wales.
Courts of England and Wales have exclusive jurisdiction.
2) PRIVACY POLICY
2.1 Who controls your data
My Social Goals Ltd is the data controller for personal data collected through this website and purchase process.
Address: 1 Bonham Grove, Birmingham B25 8RX
Email: contact@mysocialgoals.com
2.2 What data we collect
Depending on what you do, we may collect:
- Identity and contact details such as name and email address
- Purchase and transaction details such as what you bought, date, and payment status
- Technical information such as IP address, device, browser, and referral source
- Communications such as messages you send to support
- Marketing preferences if you opt in
We do not intentionally collect special category data.
2.3 How we use your data and our legal basis
We use your personal data to:
- Process your order and deliver the digital product
Legal basis: performance of a contract - Provide customer support and resolve access issues
Legal basis: performance of a contract and legitimate interests - Prevent fraud and maintain business records
Legal basis: legitimate interests and legal obligation where applicable - Send marketing emails only if you opt in
Legal basis: consent
You can unsubscribe at any time.
2.4 Secure delivery and email accuracy
Because delivery is made securely via email, the email address you enter at checkout is used to send your download access automatically.
Please ensure the email address is correct.
If we need to help with access, we may ask for reasonable proof of purchase to protect against unauthorised access.
2.5 Who we share data with
We may share your data with service providers needed to run our business, such as:
- Payment processors
- Email delivery providers
- Website hosting providers
- Analytics providers
- Customer support tools
We do not sell your personal data.
2.6 International transfers
Some providers may process data outside the UK.
Where this happens, we use appropriate safeguards to protect your data.
2.7 How long we keep your data
We keep personal data only as long as necessary for:
- Delivering your product and providing support
- Accounting and tax records
- Resolving disputes and enforcing agreements
2.8 Your rights
You may have rights to:
- Access your data
- Correct inaccurate data
- Request deletion in certain cases
- Restrict processing in certain cases
- Object to processing based on legitimate interests
- Withdraw consent for marketing at any time
- Data portability in certain cases
- Complain to the Information Commissioner’s Office
2.9 Cookies
We may use cookies and similar technologies for essential website functions and analytics.
Where required, we will request consent for non essential cookies.
2.10 Contact
For privacy requests, contact us at: contact@mysocialgoals.com
3) REFUND POLICY
3.1 Digital product and change of mind
This is a digital product delivered securely via email shortly after purchase.
If you requested immediate access and delivery was provided, you generally do not have a right to cancel for change of mind.
3.2 When we will refund or provide a remedy
We will provide a refund or appropriate remedy where justified if:
- You were charged more than once for the same order
- You cannot access the files due to a technical issue on our side and we cannot resolve it within a reasonable time
- The digital content is faulty or not as described, and we cannot fix or replace it
3.3 When we will not refund
We do not refund where:
- You change your mind after delivery and access has been provided
- You expected a guaranteed outcome, lead volume, revenue, or specific business results
- You did not use the materials or did not implement them
- You entered the wrong email address and do not provide reasonable proof of purchase for us to reissue access
3.4 Access issues and support
If you cannot access your purchase:
- Check your spam or junk folder
- Confirm you used the correct email address at checkout
- Email us with your full name, purchase email address, purchase date, and any order reference if available
We will respond and work to resolve access issues.
3.5 How to request a refund or remedy
Email: contact@mysocialgoals.com
Include:
- Your full name
- The email address used at checkout
- Purchase date and any order reference
- Reason for the request and screenshots if relevant
If approved, refunds are issued to the original payment method.